Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Your main tasks and responsibilities:
- Provide 2nd-level IT support, both on-site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions
- Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company-specific hardware and software, user and access management, servers, network components, etc.
- Install and configure end-user devices, including mobile phones
- Handle hardware procurement and inventory management
- Receive, analyze, and resolve incidents and service requests within 2nd-level support using standard IT tools
- Escalate incidents and service requests to 3rd-level support, external local service providers, or management when required
- Perform tasks in accordance with ITIL standards, primarily using the company's internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Technically coordinate and set up video conferences (Microsoft Teams / Yealink)
- Manage and maintain internal meeting room infrastructure
- Collaborate on and support local and global IT projects
- Train and coach new employees and trainees
Special Key Responsibilities
- Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls
- Member of a cross-functional team (DevOps: Local IT - Datacenter)
To succeed in this role, you will need:
- Successfully completed IT education or training
- Several years of professional experience in 2nd- and/or 3rd-level IT support
- Experience in VIP support is an advantage (preferably in a comparable corporate environment)
- Broad knowledge in network (Cisco), DDC (Hyper-V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc.
- ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage
- Very good English skills and good German skills would be a strong advantage.
- Strong customer- and service-oriented mindset
- Analytical, structured, and solution-oriented approach
- Ability to work independently as well as in a team-oriented environment
- Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel
- Availability to work in shift hours (7am - 4pm / 9am - 6pm)
What we offer you
- 25 days holidays (exclusive of bank holidays) + service days
- Defined contribution pension scheme
- Employee Assistance Program/health care
- On-site car parking/public transport allowance
- Access to a wide range of discounts
No visa or work permit support can be provided for this role.
Do you have a question about the role?
Reach out to Alexi Donadoni at alexi.donadoni@sulzer.com.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
